1. What deletion means
A verified deletion request begins a controlled lifecycle: identity verification, operational review, session revocation, removal or anonymisation of eligible personal data, and retention of only those categories that remain necessary under a documented reason code.
2. Application access
Once processing completes, you will no longer be able to sign in. Active sessions and refresh tokens are revoked. Freezing or blocking an account without this workflow is not deletion.
3. Categories ordinarily deleted or scrubbed
- Active sessions and device associations
- One-time passcode and reset challenge rows
- In-application alerts
- Nominee records (unless a documented hold applies)
- Non-required user-scoped vault text materials
- Direct profile identifiers (replaced with a tombstone identity)
4. Categories that may need to be retained
- Ledger, deposit, withdrawal and accounting records
- KYC verification metadata required for compliance
- Security and audit logs (with identifiers scrubbed where practical)
- Records subject to legal hold, dispute or pending transaction
5. Statements and vault materials
After completion, Application access to statements and vault materials ends. Copies previously downloaded to your devices are outside Kodiac Capital’s control.
6. Pending deposits and withdrawals
Requests cannot be marked completed while deposits or withdrawals remain pending or processing. The case will move to an action-required state until those items are resolved.
7. Identity verification
Public requests require proof of control over the registered email. A short-lived, single-use code is sent only when the submission matches an eligible account. Responses do not confirm whether an account exists.
8. Processing stages
- Submit this form
- Verify the email code (if matched)
- Under review / action required / legal hold where applicable
- Approval and controlled execution
- Completion notice
We aim to process verified requests without undue delay and within any period required by Applicable Law. The time required may vary where an active mandate, pending transaction, unresolved complaint, security investigation or legally required record-retention obligation applies.
9. Support
Privacy contact: support@kodiaccapital.com. If you no longer control the registered email, contact support through official channels — do not upload government identity documents to this public form.